The afternoon 7 feb 2011 I sent a letter to Gregg McClymont MP setting out my complaint as set out
in the first blog(THE FACTS) Later in the week I received a letter from Mr McClymont MP dated
9 Feb 2011 informing me that he had written to Stephen McConnachie area manager for JOBCENTRE
PLUS for Lanarkshire and dunbartonshire
In early march I received a copy of a letter dated 2 March 2011 sent to Mr McClymont MP from Stephen McConnachie in his letter he stated that we remain committed to reducing fraud and error in the benefits system and all allegations are treated seriously ad amously or leave their own names and addressre carefully considered for investigation.
Members of the the public can report possible fraud cases and are able to choose whether to do so anonymously or leave there pesonal details.as i am sure you will appreciate due to the data protection laws and the confidentially of our customers information we are unable to comment on any potential cases or their outcomes
By the same token I can assure you that if a member of the public has given their own details when reporting a possible fraud case we also treat this information in the strictest confidence this information is held securely and only staff whose role requires the information to carry out their official duties have access to it
We also have protocols in place to ensure that we comply with the data protection laws.which includes not leaving documentation unattended in rooms with members of the public
Mr McConnachie goes on to say that he hopes that this reassures me that we take our responsibilities
under the data protection act extremelly seriously if i feel that his answer fails to address the issues that I
have raised through Gregg McClymont MP i can take it further by contacting Darra Singh Director of
Jobcentre plus
Colin Watson
Part Three to follow
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