I followed the advice of Stephen McConnachie district manager for jobcentre plus lanarkshire and
dunbartonshire and e mailed Mr Darra Singh Director of Jobcentre plus 10 March 2011.
Wed 30 March 2011 I received a letter date 28 March 2011 from Isobel Stephen writting on behalf of
the chief executive her answer was less than encouraging
She said that she was sorry that I was dissatisfied with the answer from stephen mcconnachie sent to
gregg mcclymont mp regarding my concerns however having reviewed this response i regret there is little i can usefully add
I can confirm that we take our responsibilities under the DATA PROTECTION ACT very seriously
and rigorously investigate any potential breaches however we are also committed to reducing fraud and
error under the data protection laws
We must treat information confidentially therefore we are unable to comment on any specific details of allegations or their outcomes we are unable to con firm if a speciffic call was made reporting fraud
however i can assure you that any information given when reporting possible is treated with the strictest confidence
This information is held securely and only staff whose role requires the information to carry out their official
duties have access to it we also have protocols in place to ensure we comply with the data protection laws
which includes not leaving documentation in unattended rooms with members of the public
I would like to reassure you that following receipt of your letter from your MP we undertook a thorough
investigation of your allegations i can confirm that at no time have your details have been released by us
also audit trails of our computer systems indicate that access by staff has been supported by an appropriate business need
Isobel Stephen suggests that if i am still not satisfied i can take this up with an independant case examiner
which i will do so
Colin Watson
Part 4 to follow
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